Frequently Asked Questions
What are the operating hours for this transfer service?
Ibiza Transit Express operates 24 hours a day, 7 days a week, all year round. Whatever time your flight lands, our drivers will be ready to meet you.
Do you provide child seats for transfers?
Yes, baby seats, child seats and booster seats are available on request at no extra cost. Just let us know the ages of the children when booking so we can prepare the right seats.
Can you track my flight for arrival times?
Yes, we monitor your flight in real time, including any delays, so your driver arrives exactly when you land — no matter what time your flight touches down.
What transfer services does Ibiza Transit offer?
We offer airport transfers, point-to-point transfers, chauffeur service by the hour, nightclub transfers, wedding transport, birthday and special occasion transfers, stag and hen party transport, corporate and client transport, island transfers, cruise ship and private boat transfers, and family transport across Ibiza.
How can I book a transfer from Ibiza Airport?
You can book directly through our website by filling in the booking form with your flight details, number of passengers and destination, or contact us by phone, email or WhatsApp and our team will confirm your transfer.
Is this a 24/7 transfer service?
Yes, our airport transfer service operates 24 hours a day, every day of the year, including night arrivals and early morning departures.
Do you offer door-to-door minibus transfers?
Yes, all our transfers are door-to-door — from the airport directly to your hotel, villa or accommodation, with no shared stops along the way.
How do I arrange a return journey?
You can book your return journey at the same time as your arrival transfer, or contact us at any point during your stay to arrange it — we recommend booking in advance to guarantee availability.
Can I request specific vehicle types?
Yes, subject to availability you can request a specific vehicle from our fleet, including [confirmar modelos disponibles a petición — Audi A8, Mercedes V-Class, Sprinter, Vito/Staria]. Let us know your preference when booking.
What happens if my flight is delayed?
There's no need to worry — we track your flight in real time, so if your flight is delayed, your driver will adjust the pickup time automatically and be there when you land.
How early should I book a transfer?
We recommend booking as early as possible, especially during peak season (May, June, September and October), to guarantee vehicle availability. Last-minute bookings are accepted subject to availability.
Are there luggage restrictions for transfers?
Luggage capacity depends on the vehicle and group size. Some larger vehicles are configured for maximum passenger capacity with limited luggage space. [Confirmar límites exactos por vehículo.] Please let us know your luggage requirements when booking so we can assign the right vehicle.
Can I modify my booking details?
Yes, you can modify your booking details such as pickup time, location or passenger numbers by contacting our team directly — we recommend doing so as early as possible.
Do you provide transfers for groups?
Yes, we have vehicles ranging from luxury minivans up to 7 passengers to executive minibuses and luxury coaches accommodating up to 17 passengers, ideal for groups of any size.
How do I contact customer support?
You can reach us by phone or WhatsApp at +34 659 17 72 74, or by email at bookings@ibizatransitexpress.com. We usually reply instantly.
Is this service available year-round?
Yes, Ibiza Transit Express operates all year round, not just during the summer season.
What areas does Ibiza Transit cover?
We cover the whole island of Ibiza, organised into zones including the airport, Ibiza Town, Playa d'en Bossa and Talamanca (Zone 1), San Antonio and the west (Zone 2), Santa Eulalia and the interior (Zone 3), and the north including Portinatx and Benirràs (Zone 4).
Can I arrange a transfer for someone else?
Yes, you can book a transfer on behalf of another person — just provide their flight details and contact information so our driver can coordinate directly with them if needed.
What information is needed for booking?
To book, we need your flight number and arrival/departure time, number of passengers, pickup and drop-off locations, and any special requirements such as child seats or extra luggage.
How reliable is your flight tracking?
Our flight tracking system monitors real-time flight status, so we always know your exact landing time, even if your flight is delayed or arrives early.
What are the benefits of this service?
Booking with Ibiza Transit Express means fixed prices with no surprises, licensed professional drivers, flight tracking, and a private door-to-door service without sharing your ride with strangers.
Is this service recommended for families?
Yes, our service is well suited for families — we provide child, baby and booster seats on request, and our spacious vehicles comfortably fit luggage and travel essentials.
How do I find my driver at the airport?
Your driver will be waiting in the arrivals area holding a personalised sign with your name, as part of our Meet & Greet service.
Can I provide feedback about my transfer?
Yes, we welcome feedback from all our clients — you can share your experience by replying to your booking confirmation email or contacting us directly.
